Annex 4.2 LUPMIS Troubleshooting
Level of expertise required for this Chapter: Expert; general Map Maker training
Most important is frequent backup of your data !
After any significant data entry, make a backup: Backup/restore > Backup all databases.
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If your data are lost or corrupted or can not be accessed anymore, you can restore from earlier backup files: Backup/restore > Restore database > Select the database, which is lost/corrupt > Select the latest version
If this appears also to be corrupt, repeat this process with an backup file.
If you forgot your LUPMIS user password, ask your local administrator and let him give you a new user account (or password). He can do so by logging in as administrator > Register > List registered staff > Delete users
If you forgot your LUPMIS user password as administrator, you have to send your entire databases to TCPD-GIS-HQ, where a new administrator user account will be created and sent back to you: Check that you have a zip compression utility installed in your computer (7-zip comes with the LUPMIS installation, in folder \LUPMIS\LUPMISPrograms\GISUtilities) > In Windows Explorer, go to folder C:\xampp\mysql > Compress the entire folder data into one single zip file > Send this file to HQ > After being returned from HQ with a new administrator password: Unzip it > Copy it to the original location C:\xampp\mysql
If you try to connect to your GPS, but have following screen:
check the cable connection to your GPS and to which drive (letter) the GPS is connected to. Re-connect, and re-load.
If you can not log and receive following message on the left side of the screen:
you have to run Map Maker prior loading LUPMIS. Check, and start Map Maker.
If you can not log in (for example after installation) and receive following message:
the first step of the installation (Apache, MySQL) was not successful. Uninstall, delete folder xampp, check that no services are running, and repeat the entire installation: